• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-18-2021 01:32 PM

HP Recommended
Product: 13" M1 MacBook Pro
Operating System: macOS 11.0 Big Sur

I'm trying to setup my printer on my new work computer but HP Smart won't recognize it.

 

I can setup the printer using the built in settings on the Mac but then it doesn't work. No print queue or anything.

 

HP Easy Start recognizes it right away but HP Smart doesn't.

5 REPLIES 5

‎09-19-2021 12:32 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference, scanning can be done with the HP Easy Scan app, the HP Smart app does not support the printer.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-19-2021 06:32 PM

HP Recommended

I tried this but no luck, it gives me this message and when I click continue it goes to a thank you screen with done or back as the only options.

 

Not sure where to go from here but any help is appreciated.

 

 

Screen Shot 2021-09-19 at 7.24.01 PM.png

Was this reply helpful? Yes No

‎09-19-2021 10:41 PM

HP Recommended

Thanks for clarifying the error @Mattergang .

 

Let’s try following below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/HP_Easy_Start_MAC_OS_10.9_10.15/HP_Easy...

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

May you see any difference with above installation?

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-20-2021 07:24 AM

HP Recommended

Actually the link you sent me didn't work on my Mac.

 

What other app do I need to download after East Start if HP Smart doesn't support this printer??

Was this reply helpful? Yes No

‎09-21-2021 05:22 AM

HP Recommended

HP Easy Scan allow scanning with your printer with its essential software installed.

Try following the Resolution section below, I believe this should help:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...


Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.