HP Smart not working with Mac Big Sur 11.3.1

[Pehot75]

HP Smart will not open/work with the latest update with macOS11. I tried to re-install the ap, but it is clearly not updated/working with Apple's update. HP smart opens, wheel spins, and then crashes/closes. Can HP Smart please be updated soon...thanks

[lillo17]

Same issue with Mac OS Catalina, same printer 4520

[Kumar0307]

@lillo17, Welcome to the HP Support Community!

I understand the HP Smart app is not working. Did you download the HP smart app from the App Store?

Update the app from the App Store to version 12.7.1, try printing.

Check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

If the HP Smart app server is down, it may not work, kindly try after a couple of hours.

You may use the AirPrint driver to print - recommended. Refer to - Printing with Apple AirPrint (Mac)

Alternatively, use the Apple Image Capture app to scan from your Mac

Refer to this document for more info.

You may also try using the HP Easy Scan app from the App Store to scan.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[lillo17]

I checked, the FW of printer 4520 is already updated but the HP Smart App crashes after few seconds from opening (MacOS Catalina), this happens with the latest app release; I tried to re-install the application, same issue.

As you suggested, I can use Easy Scan App with no problem.

Thanks!

[Kumar0307]

@lillo17

In this case, please reach out to the HP Technical Support team in your region for further assistance via a remote session.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

[DSPHobart]

HP Easy Scan has the same issue and will not work. However I can scan from my iPhone.... so it must be something related to Big Sur????

[Pehot75]

Even with the new update to Big Sur 11.5.1 and a delete/redownload of the HP smart ap it just crashes. Too bad, I really liked the ap. Printer still prints, and I can scan using easy scan, but wish it could play nice with apple.

[Kumar0307]

@Pehot75

I understand. Did you try contacting the HP Support team as mentioned in my previous post?

Keep me posted.