HP Smart on Laptop

[Stewart66]

Hi, I've just bought an Envy Photo 6230 printer but cannot use the HP Smart app on my laptop.  I've downloaded the app on both my laptop and mobile phone and the relevant drivers to connect via wifi.  I can print photos/docs from my phone using the HP smart app without any problem at all but every time I try to print anything using the HP smart on my laptop I keep getting the following message "The selected printer is detected but not installed completely on your windows system.  Please install the printer driver to print from this computer"   I've done this numerous times uninstalling and re installing everything.  I always get a message saying the printer is successfully installed but then when I go to print something off using the HP smart I get the same error message.

However, if I open a photo on my laptop using the Windows Photos software then press print, the printer will print the photo off without any problem so obviously the drivers/software are all installed.  The problem must be with HP Smart as this will not allow me to print but Windows Photos will.  

I'm not happy that I've bought a new printer but not able to use its software!!  Any help would be great

Cheers

[Dragon-Fur]

@Stewart66 

There is additional printer software available for this printer - Full Feature Software:

HP ENVY Photo 6200 All-in-One Print and Scan Driver and Accessories

Download-save-install the software.

Restart the computer and log in.

If the issue is "lack of foundation" on which to run other applications / software, installing the Full Feature Software should resolve the problem.

Full Feature Software now loaded - HP Smart for Windows stubborn and not working?

It might be necessary to uninstall the HP Smart Application from Settings > Apps > Apps and Features

If you uninstall the application, Restart the computer and log in.

Open the Microsoft Store, find, and "get" a new copy of the HP Smart for Windows app

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

• Print: Send a print job to your printer.
• Email: Send an email message or attachments.
• Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 HP Printers - HP Smart: Use Smart Tasks

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 6230 All-in-One Printer 

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