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‎03-27-2022 05:34 AM

HP Recommended
Product: HP DeskJet Ink Advantage 2135 All-in-One Printer
Operating System: Microsoft Windows 11

Hi! I installed drivers for my HP Desk Jet 2135 printer, then I installed HP Smart program. Now I started HP Smart, and it shows page "Welcome to HP Smart" and infinitely loads two buttons in its lower right corner, so I never can go forth.

How can I request a fix for this trouble?

Welcome page, which never ends loading buttonsWelcome page, which never ends loading buttons

Thanks!

Category:
7 REPLIES 7

‎03-27-2022 07:38 AM

HP Recommended

I have the same problem hp smart isn't very smart I had to uninstall and reinstall the printer using the cd. I keep having problems with with hp printer not being able to print

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‎03-30-2022 02:22 PM

HP Recommended

@wissenstein

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Uninstall and reinstall the HP Smart App and see if it helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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‎03-30-2022 02:23 PM

HP Recommended

@mb584

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎04-01-2022 03:29 PM - edited ‎04-01-2022 03:31 PM

HP Recommended

Hi, @Betty0610,

I uninstalled HP Smart, restarted the computer, then installed HP Smart again, restarted the computer again, but this didn't help: when I start the application, it shows the start page ant constanly tries to load the buttons in the lower right corner, as it had done before I reinstalled it.

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‎04-04-2022 01:38 PM

HP Recommended

Does the HP Smart App work well on any other Computer/device?

 

Let us know 🙂


I am an HP Employee

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‎04-04-2022 03:53 PM

HP Recommended

Yes, HP Smart application works well on another our computer, which has Windows 10 OS installed. We installed HP Smart via Microsoft store there and we can both print and scan with HP DeskJet 2135 device using HP Smart application.

Welcome screen on Windows 10 machineWelcome screen on Windows 10 machine

HP Smart on Windows 10 machineHP Smart on Windows 10 machine

But it is still stuck on Welcome screen on Windows 11 machine.

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‎04-05-2022 11:53 PM

HP Recommended

This looks more of a PC issue then since it works well on another Computer. I recommend you to contact Microsoft regarding this.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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