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‎07-24-2024 12:51 PM

HP Recommended
Operating System: Microsoft Windows 11

I have 3 HP Printers and I have a huge issue with the app.

 

I have installed the app and all of the printers in the app but when I want to print it does not show "HP Smart Printing" like it did on my Windows 10. The printers show up individually but they also sometimes just don't print. Also when I go into printer properties ti change DPI and page size, it just opens Windows' default printer properties widnow, not the HP Smart printer properties like it used to on my Windows 10.

 

I have become so annoyed by HP that I have instantaneously placed an order for a new printer, but I'd still love to see this one work so that I can either use it or sell it.

1 person had the same question
1 REPLY 1

‎07-26-2024 09:51 AM

HP Recommended

Hi @Test447,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the printer.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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