HP Smart profile name vs. HP account settings name

[potatodough]

My HP Smart profile and my HP account name are not syncing.  The HP Smart account profile continues to use my old name but it did accept my updated email address.  How can I get these items to sync? 

[Raj_05]

Hi @potatodough,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Smart profile and your HP account name are not syncing properly, there are a few steps you can take to try and resolve the issue.

• Log out and log back in: Sometimes, simply logging out of your HP Smart account and then logging back in can refresh the system and sync your profile information properly.
• Clear cache and cookies: Clearing the cache and cookies in your web browser can help resolve syncing issues by removing any stored data that might be causing conflicts.
• Update your information: Make sure that the information you want to sync, such as your name, is updated correctly in both your HP Smart profile and your HP account. Sometimes discrepancies in information can prevent proper syncing.
• Check for updates: Ensure that both the HP Smart app and your device's operating system are up to date. Sometimes, outdated software can cause compatibility issues that prevent proper syncing.
• Try a different device or browser: If you're experiencing syncing issues on a particular device or browser, try accessing your HP Smart account on a different device or using a different browser to see if the issue persists. This can help determine if the problem is specific to one device or browser.

By following these steps, you should be able to troubleshoot and resolve the syncing issue between your HP Smart profile and your HP account name.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support