HP Smart recent update won't load (on MAC)

[markd222]

The most recent update to HP Smart (12.7.1) will not open on my MacBook Pro.  I've been using this app for years, but this problem just arrived with the latest update.  I don't know how to roll-back to earlier version.  I use this app frequently for scanning from the printer.

[17FiXxXeR75]

Same. HP Smart app Version 12.7.1 on MacOS 11.3.1 will not allow me to sign in. App displays ""Thanks for your patience..." and shows loading pinwheel but never brings up login screen. Multiple attempts, each one lasting over 5 minutes before I close app and try again.

[praveenbv]

Hi@markd222 ,

Welcome to the HP Support Community!

I understand the HP Smart app is not working. Did you download the HP smart app from the App Store?

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

If the HP Smart app server is down, it may not work, kindly try after a couple of hours/days.

You may use the AirPrint driver to print - recommended. Refer to - Printing with Apple AirPrint (Mac)

Alternatively, use the Apple Image Capture app to scan from your Mac

Refer to this document for more info.

You may also try using the HP Easy Scan app from the App Store to scan.

Hope this helps! Keep me posted. 

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