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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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im5dnrg
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Message 1 of 2
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Flag Post

HP Smart requiring log in each time I use

‎11-30-2020 08:27 AM

HP Recommended
Product: pavillion
Operating System: Microsoft Windows 10 (64-bit)

I have never had a problem using HP Smart on my laptop.   I was always able to scan, print etc using the ap.  Since I downloaded the app to my laptop after reinstalling windows, the app is requiring i sign in to HP each time to use the app.  Normally I would only need to sign in if I was changing the printer settings via the app.  Any idea on how to remain logged on for normal use, not chaning settings?

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JohnnyUtah
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Message 2 of 2
Flag Post

‎11-30-2020 01:09 PM

HP Recommended

Hi! Does the app home page show you as signed-in? If so, you will see your initials in the circle in the upper left corner. If not, you will just see a person icon there.

 

When you say the the app is requiring you to sign-in to use the app, I'd like to confirm that you click the Scan or Print tile and then you are prompted to Create Account or Sign-in?

 

Finally, can you verify that your pc's date and time are set correctly in Settings? 

 

Thanks!

I work for HP.

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