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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Smart requiring log in each time I use

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11-30-2020 08:27 AM
I have never had a problem using HP Smart on my laptop. I was always able to scan, print etc using the ap. Since I downloaded the app to my laptop after reinstalling windows, the app is requiring i sign in to HP each time to use the app. Normally I would only need to sign in if I was changing the printer settings via the app. Any idea on how to remain logged on for normal use, not chaning settings?
11-30-2020 01:09 PM
Hi! Does the app home page show you as signed-in? If so, you will see your initials in the circle in the upper left corner. If not, you will just see a person icon there.
When you say the the app is requiring you to sign-in to use the app, I'd like to confirm that you click the Scan or Print tile and then you are prompted to Create Account or Sign-in?
Finally, can you verify that your pc's date and time are set correctly in Settings?
Thanks!
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