HP Smart screen is just white and blank

[korzenxp]

I have same problem. HP can't fix your app within few years!

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Smart-screen-is-just-blank/td-p/7809...

It worked for me earlier but it is not working now. I don't know why?

In device manager i see that my printer is in REST form sometimes.

I can print but not using your APP. I can't scan because your APP is not working.

HP Print Doctor see my printer normally.

But clicking on HP Smart either i have blank screen or it gives me information to connect the printer. It doesn't see it. Even though it is in the device manager.

Why this is not working so many years for so many people? Maybe windows update (windows 10) broke something, or the AMD chipset driver updates I did (B450)?

[Dragon-Fur]

@korzenxp 

Welcome to the HP English Community --

Your printer series was introduced in 2015.

HP Smart does not do well without a connection to a network. 

The application can use Wi-Fi Direct, a regular Wireless connection using a router.  It could possibly  use a Hotspot connection -- I've never tried that and the connection would have to be strong and stable to even attempt it.

Your printer has none of these -- it is "USB cable" only.

Connectivity, Std

1 Hi-Speed USB 2.0

HP Smart will never like this situation.

Instead, you may use the full driver printer software -- the full driver includes HP Scan.

-------------------------------------------------

Ask if you need help to (re)install the full driver.

Remember to disconnect the USB cable between the printer and the computer before you install the software.

Connect the cable only when instructed to do so, near the end of the installation process.

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP DeskJet 2130 series Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and sign in.

-------------------------------------------------

Examples...

Example - Windows - HP Scan - Menu - PDF - More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_10

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_15

========================================

I believe Windows Scan will work in a direct USB cable connection setup, too.

Windows_Scan_Options_1

Windows Fax and Scan should work, I think. 

Fax_and_Scan_Document_Scan_Set_1

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2130 All-in-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[korzenxp]

I'll see. However, my HP Smart worked and stopped yesterday, and there was a windows update and I updated the chipset drivers. Today I look and it doesn't detect my printer.