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‎01-21-2021 01:10 AM

HP Recommended
Product: HP Officejet 5740 series
Operating System: Microsoft Windows 10 (64-bit)

When launching the HP smart software in windows 10 I cannot get past this screen. It does not matter whether yes or no is pressed it just comes back to this screen. HP Smart .jpgCan anyone advise on a fix please? 

Category:
2 people had the same question
3 REPLIES 3

‎01-25-2021 06:09 AM

HP Recommended

@Philip_B_1602, Welcome to the HP Support Community!

 

Check for any pending Windows updates and restart the computer.

Have you tried reinstalling the HP Smart app from the Microsoft Store?

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎01-25-2021 07:30 AM

HP Recommended

Thank you for your reply. Latest Windows updates have been installed and additionally HP Smart app has been uninstalled and then reinstalled using latest version in the Microsoft store and still have the same issue. Any further suggestions to fix this? 

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‎01-25-2021 11:14 PM

HP Recommended

@Philip_B_1602

 

In that case, click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing and scanning.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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