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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
a_hayler
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Solved!

HP Smart stuck loading...

HP Recommended
HP Officejet 8012
Microsoft Windows 10 (64-bit)

My HP smart app is currently stuck in an endless loading screen after asking if I want to share data with HP. After about 1 minute of loading it just crashes (closes itself). Sometimes it acutally loads into the interface but you can see the loading animation in the background and again a crash after 30 seconds to 1 minute.

 

I reinstalled the app multiple times and even reset my printer to factory settings. Nothing worked. Is this an issue than can be caused server side? If not, is there a way to use my printer without the HP Smart app? I have an exam coming up, for which I bought and need this printer. Any help is appreciated.

 

LG Adrian

 

Note: The worked fine for the past few days both for scanning and printing before.

5 REPLIES 5
ferRX
Level 8
Level 8
832 454 39 396
Message 2 of 6
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HP Recommended

Hi @a_hayler ,

-.,.,.

Yes, you can use your printer with the drivers from HP in the next link:

>> https://ftp.hp.com/pub/softlib/software13/printers/OJ8010/OJ8010_Basicx64_49.8.4575.exe

 

For the HP Smart try with the option to Repair from Configuration > Apps > HP Smart > Advanced options > Repair

Spoiler
HPSmart_Config.jpg

HPSmart_Repair.jpg

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* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

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@ferRX / I am a volunteer posting answers on my own time.
KathieEastin
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I have an OfficeJet Pro 7740 and am having the same issue.  It worked on Friday 2/19 but not today 2/22.  I tried a repair but it didn't work.

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a_hayler
Author
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I seems like the issue really was serverside, because when I woke up today the app worked again miracoulsy....

So for anyone having the same issue: Here seems waiting to be the only solution.

KathieEastin
New member
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YAY, me too, it's working again, thanks.

ferRX
Level 8
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832 454 39 396
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Ok, I am glad to hear HP Smart is working again, great 😊

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
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