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‎02-22-2021 05:17 PM

HP Recommended
Product: HP Officejet 8012
Operating System: Microsoft Windows 10 (64-bit)

My HP smart app is currently stuck in an endless loading screen after asking if I want to share data with HP. After about 1 minute of loading it just crashes (closes itself). Sometimes it acutally loads into the interface but you can see the loading animation in the background and again a crash after 30 seconds to 1 minute.

 

I reinstalled the app multiple times and even reset my printer to factory settings. Nothing worked. Is this an issue than can be caused server side? If not, is there a way to use my printer without the HP Smart app? I have an exam coming up, for which I bought and need this printer. Any help is appreciated.

 

LG Adrian

 

Note: The worked fine for the past few days both for scanning and printing before.

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