HP Smart suddenly stopped working. All I get is a blank box.

[csbtb]

HP Smart suddenly stopped working.  It will open, but all I get is a blank box.  I have tried reloading the software, deleting and re-adding the printer, running diagnostics, nothing helps.

[Nal_NR · Accepted solution]

Hi @csbtb,

Welcome to the HP Support Community. 

I'd be happy to help you! 

When HP App suddenly stops working or shows a blank box while trying to use it with your HP Color LaserJet Pro MFP M283cdw, it can be frustrating. Here are some steps you can take to troubleshoot and resolve this issue:

1. Restart HP App:

Close and Reopen: Completely close HP App and reopen it. Sometimes, a simple restart can resolve temporary glitches.

Restart Computer: Restart your computer to refresh system processes that may be affecting HP App.

2. Update HP App:

1. Check for Updates: Ensure you have the latest version of HP App installed. Go to your device's app store (Microsoft Store for Windows or App Store for Mac) and check for updates.

3. Clear App Cache (Windows):

1. Clear Cache: In Windows, you can clear the cache for HP App to resolve issues:
   • Close HP App.
   • Press Windows Key + R to open the Run dialog box.
   • Type WSReset.exe and press Enter. This will clear the cache for the Microsoft Store apps, including HP App.
   • Restart your computer and reopen HP App.

4. Reinstall HP App:

1. Uninstall and Reinstall: Completely uninstall HP App from your computer.
   • On Windows: Go to Settings > Apps > Apps & features. Find HP App in the list, click on it, and select Uninstall.
   • On Mac: Open Finder, go to Applications, find HP App, and move it to the Trash.
2. Download and Reinstall: After uninstalling, download the latest version of HP App from the Microsoft Store (Windows) or App Store (Mac) and reinstall it.

Kindly find the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @csbtb,

Please find the next set of steps below.

5. Check Printer Connection:

Printer Connection: Ensure your HP Color LaserJet Pro MFP M283cdw is properly connected to your computer and turned on.

Network Connection: If using the printer over a network, check the network connection and ensure the printer is connected to the same network as your computer.

6. Update Printer Firmware:

1. Firmware Update: Visit HP’s official website, enter your printer model (Color LaserJet Pro MFP M283cdw), and check if there are any firmware updates available. Install them if updates are available.

If the issue persists after trying the above steps, contact HP Support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[csbtb]

Clearing the cache did it!  Many thanks for your help.

[Nal_NR]

Hi @csbtb,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

Elohi_NR

I am an HP Employee

[irca]

Using the HP Smart app for a Envy 4520 AIO series.  Connection on.  Printing works.  Scanning does not.  Smart App shows empty box.  Followed all instructions.  Closing, restarting, uninstalling, reinstalling, clearing cache.  Still blank box remains.  What else is there to do?  Thank you.

[te01]

Followed all instructions, like Irca, and still get HP App  at the top left, minimize icon, maximize icon, and X at top right with  a  horizontal line about 1 inch below the top and all white in the rest of the window. I keep hoping a new version of HP App will correct it, but not yet.

[FH04]

I have exactly the same issue!!!   Annoying!!  Tried all the things you've tried plus more!   Now I have blank screen for everything!!!

[te01]

Today, 10/14/2024, I updated Windows 11 Pro Version 23H2  to Version 24H2 using www.microsoft.com/en-us/software-download/windows11 Windows 11 Installation Assistant Download (Windows11InstallationAssistant.exe.). It took 4 hours 50 minutes to install before wanting a restart (on a Microsoft Surface Laptop 3 15" Intel(R) Core(TM) i7-1065G7 with 32 GB RAM).  But fortunately after all that time, the HP app now opens successfully. So, I assume something in the Windows Feature Update must have replaced/corrected Windows file(s) that HP App needs to open successfully.