HP Smart tank alignment failure

[Ahnny]

Smart tank 6000 alignment failure

[Raj2111]

Hi @Ahnny 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Here are some steps you can take to resolve the issue:

Step 1: Check for Errors

1. Restart the Printer: Sometimes, simply restarting the printer can clear temporary errors.
2. Check for Error Messages: Look for any error messages or lights on the printer that might indicate specific issues.

Step 2: Perform Printer Alignment

Use the Printer Control Panel:

• Access the printer’s control panel.
• Navigate to the Setup menu (often represented by a gear icon).
• Look for Tools or Printer Maintenance and select Align Printer or Print Alignment Page.

Follow the On-Screen Instructions: If prompted, follow the instructions to print an alignment page.

Step 3: Check Ink Levels

• Ensure that all ink tanks are filled adequately. Low or empty ink tanks can lead to alignment failures. Refill any low tanks as needed.

Step 4: Clean the Printhead

1. Access the Printhead: Open the printer and gently remove the ink tanks.
2. Clean the Printhead:
   • Use a soft, lint-free cloth and slightly dampen it with distilled water.
   • Gently wipe the printhead nozzles to remove any dried ink.

Step 5: Check Alignment Page

1. Print Alignment Page: If you have a physical alignment page, check it for any printing issues.
2. Scan the Alignment Page: Some printers require you to scan the alignment page after printing. Follow any prompts on the printer to complete the alignment.

Step 6: Reset the Printer

• Hard Reset: Turn off the printer, unplug it for about 10 seconds, plug it back in, and turn it on again.

Step 7: Update Firmware

• Check for any available firmware updates for your printer via the HP Smart app or the HP website.
• click here

Refer to user manual, click here

You may also try this document, click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support