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‎09-24-2020 09:33 AM - last edited on ‎07-13-2021 04:41 PM by Retired

HP Recommended
Product: HP7740 Wide Format All in One
Operating System: Microsoft Windows 10 (64-bit)

When opening HP Smart to scan to my HP Office jet Pro 7740 Wide Format All-in-One printer, it will not let me scan and tells me that the "Printer Status is Unknown"

I can still print to the printer via Wifi and I can also scan from the printer directly to the  PC, but for some reason HPO Smart cannot see the printer?

 

2 people had the same question
1 REPLY 1

‎09-27-2020 03:56 AM

HP Recommended

Hi,

Try Forgetting the printer by right-clicking it and then add the printer back and check.

 

If the same persists, search for HP Smart, right-click it and Uninstall the app, then reinstall it from the Microsoft Store.

 

Shlomi



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