HP Smart wants local network permission after upgrade to Mac OS 15.0

[CrashReboot]

The HP Smart app no longer works after upgrading to Mac OS 15.0 Sequoia on my iMac M1.

Upon opening HP Smart , it says "Enable local network permission to use HP Smart with your printers" with a button below to "Open Permissions"

After doing that, the System Settings, Privacy & Security window opens with "HP Smart" appearing in the Bluetooth section.

After allowing HP Smart to use Bluetooth, the HP Smart app will still not open, again saying  "Enable local network permission to use HP Smart with your printers." 

[Nal_NR · Accepted solution]

Hi @CrashReboot,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It seems that after upgrading to macOS 15.0 Sequoia, the HP Smart app is facing permission issues on your iMac M1. Here are some steps to troubleshoot the problem and help resolve the issue:

1. Enable Local Network Permissions Manually

• The issue may arise because HP Smart isn't getting proper Local Network permissions, which are crucial for printer communication.
• Go to System Settings > Privacy & Security > Local Network.
• Ensure that HP Smart is listed and enabled under the Local Network access section. If not listed, try reinstalling the app and check again.
• If there is no Local Network section, reset Network Preferences by restarting your router and reconnecting to Wi-Fi.

2. Allow Full Disk Access and Bluetooth Permissions

• Ensure HP Smart has all the necessary permissions to operate:
  1. Open System Settings > Privacy & Security.
  2. Scroll to Full Disk Access and Bluetooth. Make sure HP Smart is enabled in both sections.
• After ensuring all relevant permissions are granted, restart your Mac and try reopening the app.

3. Reinstall the HP Smart App

• If the app still does not open after verifying permissions, try uninstalling and reinstalling the HP Smart app.
  • Uninstall the HP Smart app by moving it to the trash.
  • Go to the HP Smart App page and download the latest version that is compatible with macOS 15.0 Sequoia. Reinstall the app and allow the necessary permissions when prompted.

4. Reset Printer System

• Sometimes resetting the printer system on macOS can resolve connectivity issues.
  1. Open System Settings > Printers & Scanners.
  2. Right-click (or Control-click) in the printer list and choose Reset printing system. This removes all printers.
  3. Re-add your printer using HP Smart or Printers & Scanners once it’s reset.

5. Check for macOS and HP Software Updates

• Ensure that your macOS 15.0 Sequoia and HP Smart are fully up to date. Sometimes issues arise due to software compatibility bugs that are resolved with updates.
  • Go to System Settings > Software Update and make sure your macOS is fully updated.
  • Check the HP Support website for any recent patches or updates specific to your printer model.

After completing these steps, your HP Smart app should be able to communicate properly with your printer on macOS 15.0 Sequoia. If you still experience issues, I recommend you contact the phone support. 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[CrashReboot]

Hi Elohi_NR.

Success! Your first piece of advice fixed it.

HP Smart was listed under System Settings > Privacy & Security > Local Network, but not enabled.

Toggling it on resolved the problem. HP Smart now opens and runs fine.

Thank you very much for your help, and especially for the fast reply.

Best regards

[Nal_NR]

Hi @CrashReboot,

Fantastic😃😃  I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. Take care

[PhilK2]

Worked for me too. Just took all the steps except delete HPsmart and restated and Volia!!

[janieellen1]

I followed the very first suggestion and it worked! Thanks!

[SantiagoGalindo]

I don't see HP Smart listed in Privacy & Security > Local Network. I uninstalled the app and installed again but nothing works

[bikingolfingirl]

Elohi_NR - your advice worked like a charm.

Thank you