HP Smart will not install from Windows Store

[BridgetBIC]

I am getting an error when attempting to download HP Smart from the Windows Store.

[Raj_05]

Hi @BridgetBIC,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering issues while trying to download HP Smart from the Windows Store for your HP Officejet Pro 9015e All-In-One Printer, you can try the following steps to resolve the problem.

Check Internet Connection: Ensure that your computer has a stable and active internet connection. A slow or unstable connection might cause issues with downloading apps.

Windows Updates: Make sure your Windows operating system is up-to-date with the latest updates. Sometimes, outdated system components can interfere with app downloads.

Windows Store Troubleshooter: Run the Windows Store troubleshooter to automatically identify and fix problems that might prevent you from downloading apps. To do this:

• Press the Windows key + I to open Settings.
• Go to "Update & Security" and then click on "Troubleshoot."
• Find and run the "Windows Store Apps" troubleshooter.

Reset Windows Store Cache: Clearing the Windows Store cache might help resolve download issues. To reset the Windows Store cache:

• Press Windows key + R to open the Run dialog.
• Type wsreset.exe and press Enter.
• This will reset the Windows Store cache, and you may try downloading HP Smart again.

Check Date and Time Settings: Ensure that your computer's date and time settings are correct. Incorrect date and time settings can sometimes cause issues with app downloads.

Use a Different Microsoft Account: If you have multiple Microsoft accounts on your computer, try switching to a different account and see if you can download HP Smart.

Reinstall HP Smart: If the issue persists, you may consider uninstalling HP Smart (if it's partially installed) and then reinstalling it from the Windows Store.

Remember to restart your computer after applying any changes to ensure that the modifications take effect.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support