HP Smart will not load to install my printer

[HR66]

I'm trying to install my HP Envy Photo 7800 all-in-one Series. I have uninstalled to reinstall the program as well as the VPN. When I click the HP Smart to install it reads "Sorry something went wrong." I have tried the reentry but does not work. 

[Irfan_06]

Hi @HR66,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with installing HP smart app for your printer on the windows device.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Is this the first time you are installing the HP smart app on your device?

- May I know which application were you using to print earlier?

- When was the last time your printer was working fine through the app?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support