HP Smart

[RichardBrown]

I have recently moved to a new Windows 11 laptop after using HP Smart without problems on Windows 10 and Android tablets. The printer is working without any issues from the laptop or tablets but I cannot use HP Smart.

When I try to log in to my account from HP Smaret it opens the Chrome Browser and after entering my user name and password I get the following message.

An Error has occurred

No session

X-request-id: 29328110-f3c4-11ef-b3c7-83a163134be4.aee967c0-f5c1-11ef-b3c7-83a163134be4

Help Please

Richard

[Garp_senchau]

@RichardBrown, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're encountering an issue where HP Smart is not letting you log in after you enter your credentials, resulting in an error related to "No session." Here's what you can try to resolve it:

Could you let me know if this error is persisting on both computers and the phone?

• Uninstall and reinstall the HP Smart app
• Clear the cache and cookies of your browser by doing the following: Settings > Privacy and Security > Clear browsing data
  • Select "Cookies and other site data" and "Cached images and files," then click "Clear data."
• Ensure both Windows 11 and the HP Smart app are fully updated.
• Ensure your firewall or antivirus isn't blocking the communication between HP Smart and the HP servers.
• You can use HP's built-in utility (HP Print and Scan Doctor) to check for any issues related to the printer or the connection

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[RichardBrown]

Thank you for your response

The issue is only with my Windows 11 laptop - my Android phone and tablet are working

I uninstalled HP Smart and installed the version from the Microsoft Store 157,1,1186,0

I cleared the cache and cookies.

Windows 11 is up to date: "2025-02 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5051987)"

I have run the HP Print and Scan Doctor which doesn't indicate any communication issues.

Sadly the issue is not resolved.

Regards

Richard Brown

[Garp_senchau]

Hey @RichardBrown,

Thank you for your response.

I suggest you try the following steps:

• If you're using a web browser, try switching to a different one (e.g., Chrome, Firefox, Safari) or in incognito/private browser
• Disable Browser Extensions it might interfere with the session. Try disabling them temporarily and see if that helps.
• Ensure that your browser or app is up to date. Outdated versions can sometimes lead to session problems.

let me know how it goes.

Take care and have a good day. 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,

[RichardBrown]

Hi

Thank you for your response. I tried changing my default browser from Google Chrome to Microsoft Edge and I was able to log in and set up HP Smart. I have changed my default browser back to Chrome and I can still access HP Smart but it isn't asking for a log in now that it is set up. 

What i find really strange is that logging in to HP.com or HP Connected appears to use the same routines but works without any problem in Chrome. It seems to be a problem that is limited to the way HP Smart invokes the log in process? 

Anyway thanks for your help I am happy with the solution although it will be a bit frustrating if I have to change default browser whenever I need to log in.

Regards

Richard

[Garp_senchau · Accepted solution]

Hey @RichardBrown,

Thank you for the update! I'm glad switching browsers helped you log in and set up your account. It seems like there may be some glitches with HP Smart, but hopefully, they’ll be resolved soon. I really appreciate your feedback!

Take care and have a good day. 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,