HP Smart

[Biljo17]

Does anyone know how to remove a printer from the HP Smart app? I have recently replaced 2 old printers with a new printer but can’t find anyway to remove the old printers!

[Dragon-Fur · Accepted solution]

@Biljo17 

Welcome to the HP User Community.

The following might work..

Read / Try / Consider

If a printer is "still around", that is, possibly connected but unwanted in the App,

Generally,

Open  HP Smart > Settings > Section Manage >"Hide Printer" to remove that printer from the application.

This is generally used if a printer stops working as expected.

Removing a printer that is no longer connected - and will not be connected again - might be tricky.

One thing that might help: 

Uninstall the HP Smart app and leave the app uninstalled while you pursue other means of getting rid of the instances of the unwanted printer.

Read the following, including the parts about the Dashboard and removing devices from your Dashboard "My Devices" list.

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HP Smart App - Uninstall

Windows

HP Smart is an application.

App is listed in Settings > Apps > Apps and Features

The application can be uninstalled from that location.

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Check / Remove printer from Devices and Printers

Windows 11 – Settings Path to “Devices and Printers”

Settings > System > Bluetooth & devices > Scroll down > Devices and printers

Windows 10

Control Panel > icon view > Devices and Printers

If found in the list,

Right-Click on unwanted printer > Remove Device

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HP Smart Account / HP Account Dashboard

Next,

Try removing the old device from your HP Account Dashboard.

HP Account - Login / Dashboard

Notes: 

• Log into your HP Account if / when you need central access to your device information, including the ability to update your personal  information.
• Printers ever subscribed to Instant Ink might resist being removed and will remain in the list.  If this describes one of your printers, ignore the printer and move on - you might never get rid of the reference.
  

HP Support Personal Dashboard Resource Guide 

Example - Dashboard

HP_Account_Dashboard_4

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HP Smart Application - Install

Next,

Install the HP Smart application

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Main_Menu_6

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

 Product Home

Enter the device type and model name of your HP device

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