HP SmartTank 7005

[Awa27]

When I press print from computer - printer rapidly sends out blank paper or paper with scrip at the top and displays the X.

I've checked the printer and printed diagnostic pages and they all come out fine. It's something to do with computer connection. Should I press the factory reset button?

[Kuroi_Kenshi]

Hi @Awa27,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Printer Drivers: Ensure that you have the latest drivers installed for your printer. You can download them from the HP Support website.

Check Printer Connection:

• If you are using a USB connection, try replacing the USB cable or using a different USB port.
• If you are using a network connection, ensure your printer is properly connected to the network and you can access its IP address from your computer.

Check Print Settings:

• Make sure the printer settings on your computer are correct. Go to "Printer Properties" and check the print queue for any stuck jobs. Clear the print queue if necessary.

Reinstall Printer Software:

• Uninstall the printer software from your computer and reinstall it to ensure that any corrupted files are replaced.

Restart Devices:

• Restart both your printer and computer to reset any temporary glitches.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi,

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Best regards,

Kuroi_Kenshi

I am an HP Employee