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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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Solved!
HP Solution Center does not start
01-12-2021 03:11 PM

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HP Solution Center will not start. It displays the typical small 'starting' window, then a larger white window with an 'f' and 'i'. I believe this is related to Adobe Flash Player's end-of-life. I ran Microsoft Flashplayer uninstaller (numerous versions) and Adobe's uninstaller. Solution Center still does not start.
Solved! Go to Solution.
01-12-2021 03:14 PM

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==============================================================
Welcome to the HP Community.
Reminder to those reading:
Do NOT respond to vermin who post phone numbers or email addresses.
HP does not post phone numbers or email in Community messages.
==============================================================
Flash Player is permanently disabled as of 12-Jan-2021.
The HP Solution center software is based on Flash:
https://www.adobe.com/products/flashplayer/end-of-life.html
A couple of possible solutions for Scan
HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher
- Download-Save-Install HP Scan and Capture
Example
Scan_and_Capture_Document-Photo_Settings_1
What else?
HP Scan Extended apparently still works for scanning and does not include a requirement for Flash.
The Caveat: HPSE is perhaps dependent on the Full Feature Software (previously "HP Solution Center").
HP Scan Extended
- Download-Save-Install > HP Scan Extended
- HPSE is a subset an older Full Feature Software suite.
- HPSE features are very similar to the HP Scan Software released after 2015.
- Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software. The Full Feature Software for your printer should be installed before installing and using HPSE.
- OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
- Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
- Right-Click HPScan.exe > Select Pin to Taskbar
- Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
- Right-Click HPScan.exe > Select Pin to Start
- HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary). Might include OCR (Save as Editable Text).
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not a business group of HP..
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
01-15-2021 09:08 AM

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Dragon-Fur - Thank you for your thorough work-around. I will try that installation. Upgrade-to-obsolescence is a frustrating fact of life.

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