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HP Solution Center has an issue. "FI" screen now pops up.

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HP Officejet Pro 8500
Microsoft Windows 10 (64-bit)

HP Solution Center has an issue. "FI" screen now pops up.  This has never happened before. It's also popping up on my wifes laptop when she tries to print.

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Edits - Updated Content Structure



Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.



HP Document:

HP Printers - HP Solution Center doesn't open 


 Solution Center GUI - Main Menu - is based on Flash.

Flash is gone and is never coming back.

>>> The GUI that opens the main Solution Center software menu depended on Flash.


HP Document:

HP Printers - HP Solution Center doesn't open 


Flash Player is permanently disabled as of 12-Jan-2021


The HP Solution center software is based on Flash:


Print software still works with applications. 

If / as available: Tools and other status reports are explained in your printer's User Guide.

Some of the possible solutions for Scan are included in this message.


1.  Start Scan using HP Scan executable


You might be able to simply start HP Scan / Scan using the program executable.


For example:

The old Solution Center Scan software is located in "Digital Imaging"

The name of the scan executable varies.


C:\Program Files (x86)\HP\Digital Imaging\bin\


C:\Program Files\HP\Digital Imaging\bin\


Find and Double-Click on scan File name / executable.

For example:






2.  Windows Scan  Microsoft Store - Requires Windows 8 or higher


3.  Paint- the Original - Paint (mspaint) can be used to scan.


4.  NAPS2– “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.


5.  HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher





6.  HP ScanExtended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite. 
  • HPSE features are very similar to the HP Scan Software released after 2015.
  • Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start


  • HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).


NOTE:  Setup is similar for both Image JPEG and PDF scanning

Some options are model dependent.

>>>> Be sure to check / adjust the settings in More >



7.  Irfanview > Brilliant Free Photo Viewing and Print Software


Irfanview requires installation of third party software


 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.


  • Create a Restore Point (optional, recommended)
  • Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
  • Additional information at the website, including:  FAQ



  • Both 32bit and 64bit versions for Windows are available.
  • Irfanview is also available as an Windows 10 Application from the Microsoft Store


For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:


Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)


Includes access (where available) to Scan with HP Twain > Adjust settings > Save


How to find Help within the Irfanview software


Once installed, open the software > tab Help


Example help entry:

Vertical/Horizontal Flip

  • Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
  • Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.


Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.




General Example - Irfanview - Scan Setup

Acquire / Batch Scanning



Irfanview can be used for printing images / photos.

Example - Simple Print



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device


Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .



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Kudos this worked for me as i was having the same issue and followed the instructions for

HP Scan Extended


that works for my scanner now that the solutions center no longer works..


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IT WORKED!!!  Thank you.

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The solution centre tries to open then reverts to this Logo in a box with F and i, it can be highlighted but nothing else can happen, do HP have a solution?

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You are welcome.

Happy Scanning.


Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.


Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .




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Hi, I have the same FI screen problem with my PSC 1410.

I installed both HP Scan and Capture (which works, but has much less functionality)

and HP Scan Extended, which comes up and scans, but shows an empty result, how come? Also you cannot enlarge it's window.

Please help!

BTW I did first de-install all HP software, then re-installed it by downloading and executing "AIO_CDB_NonNet_Full_Win_WW_140_408-4.exe"

Regards, Paul

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Thanks for posting the free solutions. That will get me partially back in business. The 24-bit RGB limit for color photos is a deal-breaker for me, though. Hamrick's VueScan "Try Before You Buy" worked for my Photosmart 309a and reproduced the details I was missing. I could also turn off the "over-brightening" that has always annoyed me with HP's software. Unfortunately, the cost is a little more than I was hoping for and might be better applied to a new scanner with updated software.  I would love to hear of other potential solutions that offer more adjustments. 


Updated: This is strictly for photos, not routine document scaning, but I just kicked off the HP Scanning Software using irfanview (an open source photo editing software), so the Adobe Flash problem must only be with the initial couple of pages.  It's a little wacky, but it's free and familiar. For irfanview users, the steps are:

  1. First, go to File > Select scan/TWAIN source.
  2. Choose the device from the list. Click Select. ...
  3. Then, go to File >Acquire/Batch scanning (or press Ctrl+Shift+A).
  4. In the dialog box, click OK.
  5. A window of your scanner manufacturer's software will appear. ...



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Let's see if we have this right HP has known about flash player being removed for over a year. They know that the solution  center depends on flash and have done nothing.  Three, all that is offered is some work around solutions with old apps that don't seem to work. 


My solution: recycling my C410 and NEVER, EVER buying another HP product again.  Further making sure all my influencer connections know about this as well.


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The real solution is irfanview (see I used the 32-bit version.

Select the Scan/TWAIN source (in my case Hp psc 1400 series TWAIN 1.0 (32-32)

Choose Acquire/Batch scanning, and after selecting one of them I get the original scan interface!

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