Showing results for 
Search instead for 
Did you mean: 
Level 1
3 1 0 2
Message 1 of 7
Flag Post


HP Solution Center no longer working

HP Recommended
OfficeJet Pro L7500
Microsoft Windows 10 (64-bit)

Hi to all, I've been using HP Solution Center coupled with an OfficeJet Pro L7500 since ages. I do not recall having made any change (hard-, software, ...) since yesterday.

This morning, when launching the HP Solution Center APP, a strange Pop-Up window is displayed showing a rounded square box with letter F (in grey square) and letter i in a blue circle.

I have reinstalled the full suite and ran a full anti malware scan.

Has HP been hacked ? Have private data been stolen ? How can we reinstate the App and gain full control of the OfficetJet Pro device ?

Thanks & best regards,


Level 16
Level 16
29,634 29,368 2,644 9,780
Message 2 of 7
Flag Post
HP Recommended



No hack.




Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.



Flash Player is permanently disabled as of 12-Jan-2021.


The HP Solution center software is based on Flash:


A couple of possible solutions for Scan



HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher





What else?

HP Scan Extended apparently still works for scanning and does not include a requirement for Flash.


The Caveat:  HPSE is perhaps dependent on the Full Feature Software (previously "HP Solution Center").


HP Scan Extended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite. 
  • HPSE features are very similar to the HP Scan Software released after 2015.
  • Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start


  • HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).


Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .



Level 1
6 5 0 2
Message 3 of 7
Flag Post
HP Recommended

Many thanks for this! Works a treat!!!


Paul Y

Level 1
3 1 0 2
Message 4 of 7
Flag Post
HP Recommended

Hi All,


@Dragon-Fur : many thanks for swift and efficient reply.


I accept the explanation and the solution.


This being said, I feel somewhat cheated on by HP (please relay, if possible):

1. Decommissioning of FlashPlayer is not a CNN-Breaking News.

2. User are not supposed to know the underlying technology used by HP-Solution Center.


I'm questioning HP Management about following facts:

* HP did NOT (according to my best knowledge) inform users about the fact HP Solution Center may no longer work after Jan, 12th 2021

* Although some workaround solution may temporarily be invoked, HP did not provide users with a equivalent piece of software where ALL functions are integrated within one user interface.


Best regards,


Level 16
Level 16
29,634 29,368 2,644 9,780
Message 5 of 7
Flag Post
HP Recommended



Edits - Update


I sent along your comments.

Do not expect a personal response - but the message has been sent.

Moderators and others do peruse the Community looking for news, trends, and issues.

News does get to the places it needs to be heard.


Original Content


You are welcome.


I don't work for HP.

I do agree a formal notice would be beneficial.

That said, we (the Community) try to help where we can.


Stay Safe.


Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .







0 Kudos
Level 1
5 5 0 3
Message 6 of 7
Flag Post
HP Recommended


I got my HP Solution Center working and here is what I did, I hope it works for you:

  1. Download and run the Adobe Flash Uninstaller direct from Adobe here (instructions provided on this page how to fully remove Adobe Flash Player) -
  2. Restart your computer
  3. Uninstalled adobe flash embedded in Internet Explorer and Microsoft Edge. I have windows 10 64 bit version 1909. To determine this, go to system update history and look through your updates to see what version you have. Then go to the link to down the uninstaller for your version) -
  4. Down the update and it will uninstall adobe flash.
  5. Restart your computer
  6. Uninstall HP solution Center, make sure your printer is turned off and not connected to computer
  7. Restart Computer
  8. Reinstall HP solution Center, note you will have an older version of Flash but not flash player. Once installed check to make sure it is working.
  9. Create a restore point in case of future issues or accidental update.
0 Kudos
New member
1 1 0 0
Message 7 of 7
Flag Post
HP Recommended

I have the same problem and have a HP Photosmart 2610 which has been working very well with HP Solution Center up until today.

Have the same problem that HP Solution Center not working

I Have Windows 10

Downloaded HP Scan and Capture but installation did not occur went to Microsoft store then Blue screen flashed then nothing happened.

Down loaded and installed HP Scan Extended and managed to run it.

The program accessed the the printer scanned but did not give an option to select the destination.

The only option is Local or Network Folder

If it did scan then where was it saved?



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation