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02-06-2021 12:05 PM
When the HP Solution center stopped working, I went online and discovered that I should download HP Assistant. I did that successfully but still can't figure out how to do the tasks I did with HP Solution Center. Because my printer is HP that part is working, but my computer is a Dell and it is beyond my abilities to deal with all of the instructions listed in green saying "Problem Solved." I can't connect the Dell Computer to the HP Assistant. Any help will be appreciated.
02-06-2021 12:21 PM
I have been confused and upset to find suddenly that a system (HP Solution Center) that I have used for years didn't work yesterday to try to send a FAX. Now today as I found that several people have addressed this, I read various solutions. The HP Assistant has been downloaded and the HP printer shows up, but I can't get my Dell Computer to "deal" with it. (Apparently the HP Virtual Assistant can't even understand my questions.) The solutions given by others seem to be workable, but are a bit more complex than I- an octogenarian now - can follow ! I will try but am astonished that Hewlett-Packard was so disrespectful of their customers as to fail to see that we were properly informed and to remember that not all of us use HP computers in conjunction with our HP printers.
02-06-2021 03:42 PM - edited 02-06-2021 03:43 PM
Just remember, that for that time of using Flash that Solution Center requires, you DO open yourself up to a vulnerability. In my case, I don't have any other option until if and when HP comes out with a PROPER fix. So changing your date back immediately should help minimize that vulnerability. I just can't make that clear enough. I think that all of us agree that HP should have fixed the software for those of us with older O/S's, rather than just turn away from it and let Microsoft deal with it, or fend for ourselves. Sometimes you just have to do what you have to do.