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‎01-12-2021 07:36 AM

HP Recommended
Product: HP Photosmart C4580
Operating System: Microsoft Windows 10 (64-bit)

Hi HP Solution Center ceased working in the new year (2021). It was working fine before but now when I open it I get an all white window With a blue boxed "F" logo in it. I can still print and scan using other third party software, but Solution Center does not work anymore. I've tried re-installing everything to no avail.

 

Help.

 

Paul Y

Category:
4 people had the same question
4 REPLIES 4

‎01-12-2021 10:32 AM

HP Recommended

Hi,

Flash Player is retired and no longer working, the HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html


You may install HP Scan Extended, then open the HP Scan Extended from the Programs menu and you should be able to scan:

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎01-13-2021 01:13 AM

HP Recommended

I found the solution! - https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Digital-Imaging-Monitor-doesn-t-work...

 

Hope this helps!  All the best!

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‎01-13-2021 09:09 AM

HP Recommended

I've followed all the instructions but when I install the older version I always get a message saying Internet Explorer has a more recent version and the installation ends. I've disabled IE and tried the whole process again... same result... any ideas?

 

Paul Y

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‎01-13-2021 09:06 PM

HP Recommended
@Youngy93 wrote:

I've followed all the instructions but when I install the older version I always get a message saying Internet Explorer has a more recent version and the installation ends. I've disabled IE and tried the whole process again... same result... any ideas?

 

Paul Y

Hi Paul Y,

 

Link to my original solution - https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Digital-Imaging-Monitor-doesn-t-work...

 

Sorry to hear this solution didn't work for you. It worked for me on Windows Vista (and it might work for Windows 7), but for those on Windows 8 or 10 where Internet Explorer has it's own built-in Flash player and so can't install another one, the only suggestion I can think of is to try to install an older version of Adobe Flash Player. For me, the HP Solutions Center / HP Digital Imaging Monitor program has a copyright date of 2007, so perhaps installing an older version of Flash player (which hopefully doesn't have a specific install for Internet Explorer) might just do the trick. Perhaps try using version 9. Here's a site to download older Flash player installs - http://www.oldversion.com/windows/macromedia-flash-player/

 

Good luck!

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