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HP Digital Imaging Monitor doesn't work & shows a blank screen with an "F" & "i" logo (Flash player)

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HP Deskjet F4280 All-in-One printer

UPDATE:  This solution works for me on Windows Vista, perhaps it will also work on Windows 7 (not sure), but many people report this solution does not work on Windows 8 or 10 because Internet Explorer has it's own built-in version of Flash and so refuses to install the file listed in this solution.

 

⚠️ SUGGESTION TO TRY FOR THOSE ON WINDOWS 8 OR LATER:

Try an older version of Adobe Flash Player.  For steps 3 and 4 below, here is a site that has an archive of older versions - http://www.oldversion.com/windows/macromedia-flash-player/   It seems like you need a version of Flash that is for Internet Explorer for it to work. Be sure to disable auto-updating of Flash after you install it though - https://www.technipages.com/disable-prevent-flash-player-update-prompts

If any of you have any success, please post back and let others know.  Good luck!

 

⚠️POSSIBLE SOLUTION FOR WINDOWS 10 FROM @JIM412 - https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Solution-Center-Not-Working-probably...

 

A solution for those on Windows Vista (maybe Windows 7):

 

Description of problem:

As of January 12, 2021, whenever my HP Deskjet F4280 All-in-One printer would show a status window in Windows, or if I would double click my system tray icon for the HP Digital Imaging Monitor / HP Solution Center software for my printer/scanner, it would just show a blank page with an image with an "F" and "i" in it.  I thought this might be related to the recent discontinuation of Adobe Flash player and it was.  Adobe has put in a kill-switch to prevent the latest Flash player from being used as of January 12, 2021 because they discontinued it for security reasons and obsolescence (to test this for yourself, temporarily set your system clock to January 11, 2021 and see if HP Digital Imaging Monitor is working without blank screens, just be sure to put your system clock back to normal afterward 🙂 ).  I didn't even know that HP Digital Imaging Monitor used Flash!

 

How to solve it:

Here is a YouTube video which describes how to fix this - https://www.youtube.com/watch?v=gu7E9t9vfOI

(But be sure to follow step 4 below to install the proper type of Flash player (ActiveX))

 

Or follow these steps to fix it (which are mostly also in the video above):

 

  1. Download and run the Adobe Flash Uninstaller direct from Adobe here (instructions provided on this page how to fully remove Adobe Flash Player) - https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_...
  2. Restart your computer
  3. Download the second-last version of Adobe Flash Player - v32.0.0.344  (which is the one before the latest version) -  from archive.org - http://archive.org/download/flashplayerarchivedversions2/357/fp_32.0.0.344_archive.zip
    (You can't download it direct from Adobe anymore because it's been discontinued)
  4. Extract the ZIP file, and go into the 32_0_0_344 folder (not debug) and run the file flashplayer_32_0r0_344_winax.exe (this is the ActiveX version of Adobe Flash Player which is used by Internet Explorer and is the one used by HP Digital Imaging Monitor).  Be sure to select "Never check for updates (Not recommended)" in the settings that pop-up after installation so that it won't update to the latest version and get disabled again
  5. Your HP Digital Imaging Monitor should now work as it used to!
  6. BONUS - You can now also use Flash in your Internet Explorer browser. To enable it in other browsers, refer to the video above.

⚠️Be aware that Flash is no longer secure and not recommended to be used in web browsers (which is why the latest version has been discontinued and disabled on all computers as of January 12, 2021) (but the version in these steps will work after January 12, 2021).  Ideally, nobody would have Flash on their systems these days, but if you still need HP Digital Imaging Monitor to work, you need Flash.

 

I hope this helps others!  I signed up here just to tell others the solution.  It's such a relief to still be able to use my printer and scanner software!

UPDATES: 2) this doesnt work in chrome anymore as of chrome 88 they removed support for pepperflash entirely.1) i have made a program to make the process muc...
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Message 2 of 25
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.

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I've followed all the instructions but when I install the older version I always get a message saying Internet Explorer has a more recent version and the installation ends. I've disabled IE and tried the whole process again... same result... any ideas?

 

Paul Y

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Message 4 of 25
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Setting the clock back to January 11 worked! I was able to open the HP solutions center.

Thank you for that!

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I am most grateful for your attempt to aid us all in this frustrating situation! I'm not very computer literate but will attempt your recommendation to see what happens. Again, hanks for trying to help

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I am getting the same message about a newer Flash version already installed and controlled by Microsoft (IE and Edge are using it). Thus, the older (ActiveX) Flash Player version can not be installed.

I found the following Microsoft update, which might do the trick and remove all components from the W10's integrated  Flash Player.

https://support.microsoft.com/en-in/help/4577586/update-for-removal-of-adobe-flash-player

 

I can not try this out, since I am not in front of my computer right now. Will try tomorrow.

 

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THANKS ever so for your suggestion! Like you, right now isn't a convenient time to attempt a solution. But will try first chance I can get. We'll then see what happens, and if lucky will contact you again with the results.

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Message 8 of 25
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And me say the same (It says that IE has a more updated version..), what solution they find doesn't work

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In step 1 a link is provided to the Adobe website with instructions how to fully remove Flash from your computer. These instructions only seem valid for Windows 7 (see the top of the page) and therefore people with later Windows versions are probably not able to follow the steps on the Adobe website. As others already mention in this discussion, it is not possible to install the file flashplayer_32_0r0_344_winax.exe either.

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Message 10 of 25
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BTW, if you're trying to open the original HP scan software application that is part of Solution Centre, you can open the application hpiscnapp.exe in the folder C:\Program Files (x86)\HP\Digital Imaging\bin\ as a workaround.

 

UPDATE

I have tried to scan documents with the original HP scan software that can be accessed by using the executable I mentioned. You can save a scan as picture or pdf file, but you're limited to only one pdf page unfortunately 😒‌‌. Maybe it is better to use the "HP Scan and Capture" software for scanning multipage documents as pdf. This tool is available in the Microsoft Store and also offers you the opportunity to adjust the page size.

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