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HP Recommended
HP C4480
Microsoft Windows 10 (64-bit)

HP C4480 printer scanner 5+ years old. The Solution centre fails to open properly- now displays white screen with central logo in colour f i . Whats gone wrong and whats the remedy?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Flash Player is retired and no longer working, the HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html


You may install HP Scan Extended, then open the HP Scan Extended from the Programs menu and you should be able to scan:

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

5 REPLIES 5
HP Recommended

Hi,

Flash Player is retired and no longer working, the HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html


You may install HP Scan Extended, then open the HP Scan Extended from the Programs menu and you should be able to scan:

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

I uninstalled Adobe Flash Player but HP Solution Center still doesn't work.  The result is the same white screen with a logo and a blue circle with "i".

I installed HP Extended Scan and that doesn't work either.  Error message says "The HP Imaging Device was not found".

HP Recommended
HP Recommended

I installed the HP Scan Extended, I scanned a document, and now have no idea where it went.  In the Destination area, my only "Send to" option  was "Local or Network Folder".  It didn't let me select where I wanted the file to go.  Now I can't find it.  Not happy about this.

HP Recommended

That software only seems to work for scanning.

I also use my HP Printer for, surprise surprise, printing!!

 

I just tried to print out a page from a PDF file.  The text came out poorly.  I thought I would try to use the print test page option.

I cannot find a way to print a test page.   that is why I wanted to use HP Solution Center.  Any suggestions.

At present, some of the text is almost illegible!  So, i also want to do something to diagnose the problem!!

 

 

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