-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: HP Start cannot find printer software - Officejet 8020e ...

Create an account on the HP Community to personalize your profile and ask a question
02-27-2025 10:51 AM
HI!
I was attempting to do what you advised. After the installer was downlaoded, I attempted to continue installing the printer drivers - and this error msg popped up 'The update requires macOS version 15.0 or earlier", mind you this was after I installed the updated my operating system to OS Sequoia.
I don't know what to do and I have exhausted all options. My printer that I am trying to set up is the HP Deskjet 2725.
Any assistance would be greatly appreciated.
Thanks
02-27-2025 08:01 PM
Hi @RDas2025
For a Deskjet 2725 try to install with a USB cable.
1. Connect your printer with USB cable.
2. Then you can install the software needed for Mac:
>> https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/HP_Easy_Start.app.zip
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.
@ferRX / I am a volunteer posting answers on my own time.
03-01-2025 09:45 AM
Unfortunately, this is a known bug. I appreciate @ferRx's attempt to assist us, but AFAIK, this is a massive problem that Apple has for those of us with HP products. I tried the solution ferRX suggested, and the Easy Start software sees my printer, but it then reports that there are no drivers. My Laserjet is currently being used as a hat stand. ::insert failhorn here::
- « Previous
- Next »