• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-01-2020 09:41 AM

HP Recommended
Product: HP Envy 5640

I currently use an old HP Pavilion laptop wirelessly connected to my (newer) HP Envy 5640 printer.  The laptop has HP Support Assistant on it for help with printer software updates, scanning fixes etc.  I am moving to a MacBook air which has air print capability to print on the HP Envy printer but how do I get HP Support Assistant on the MacBook Air to continue to be able to maintain & fix the printer should I need to?  Thanks for help.

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2020 10:33 AM

HP Recommended

Hi,

The HP Support Assistant is available for Windows PCs only.

 

You should use HP Smart to operate your printer from a Mac computer:

https://support.hp.com/ee-en/document/c06188214

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Tags (1)
Was this reply helpful? Yes No
1 REPLY 1

‎05-01-2020 10:33 AM

HP Recommended

Hi,

The HP Support Assistant is available for Windows PCs only.

 

You should use HP Smart to operate your printer from a Mac computer:

https://support.hp.com/ee-en/document/c06188214

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.