HP Support Assistent - Please log in to the Printer to update the driver

[ThomasLaggner]

HI All,

maybe someone else have this issue. I ran on the new PC the Support Assistent - and for the printer (driver are installed now manually) the support assistant is in a loop. I need to "log in to the product" to download and update the driver.

Screenshoot is in German - but still should give you the feeling.
On other computer the update was just installed, but there the HP assitent was longer installed.

any ideas? 

[zoey7886 · Accepted solution]

@ThomasLaggner, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I see that you're experiencing an issue where the HP Support Assistant is stuck in a loop, asking you to log in before downloading and updating your printer driver. I can understand how frustrating that must be, especially since it worked fine on another computer.

Here are a few steps you can try to resolve this:

Restart HP Support Assistant – Close the application completely (from Task Manager if needed) and relaunch it to see if it helps.

Check for HP Support Assistant Updates – Open HP Support Assistant, go to “About” or “Settings,” and check if there's an update available. If so, update it and restart your PC.

Sign Out and Sign Back In – If it's asking for login credentials, try signing out and back into your HP account within the Support Assistant.

Run HP Support Assistant as Administrator – Right-click the HP Support Assistant icon and select “Run as Administrator.” This might help it bypass any permission-related issues.

Manually Download the Printer Driver – Since you've already installed the driver manually, you might not need HP Support Assistant for this particular update. You can also check the latest version on the HP Support website.

Reinstall HP Support Assistant – If the issue persists, try uninstalling and reinstalling HP Support Assistant. You can download the latest version from HP official site.

If none of these steps work, let us know! Happy to assist further. 😊  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[ThomasLaggner]

Including some Windows Updates and several reboots later - now it shows it correct.
thank you! 

[zoey7886]

@ThomasLaggner, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,