HP Support

Ruthe2 · ‎03-05-2022

I called on Feb 17, 2022 about the Extended Warranty Care Pack I bought on Feb 3, 2022 because when I went in to check it was not listed and said I had no warranty. 2 hours and 45 minutes on the phone with 12 different people and it still was not resolved. I was told by the last person to send copies of my purchase along with what Package I bought which included Next Business Day Ink shipment. I was told to send by email to hp.customer.care@hp.com. That is a no reply email. And I got notification that the email failled. This has never been resolved and since I had a heart attack and spent quite some time in the hospital, I have not been able to follow up on this. Today, Mar 5, 2022, I got a text to do a survey about that call of 2 hrs and 45 minutes, but the link did not work. So I am not interested in calling back and going through all that again for another 2 or so hours, but would like this resolved. The Warranty is from Feb 4, 2022 to Mar 5, 2024, but if HP does not have it in my records the Warranty does no good AND I never received the Ink Bundle with that package. Where exactly does that leave me? This Warranty package I purchased was $64.52. I have no issues with my Printer at all, but if I do, I cannot get support if HP does not have it. Open for suggestions here.

Repairatrooper · ‎03-06-2022

I have escalated your post to the moderators asking them to have someone contact you. They will normally do this through a private message. Hopefully this will get things resolved for you.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Dilip_18 · ‎03-08-2022

Hi@Ruthe2,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing warranty issues with the HP OfficeJet 3830 All-In-One Printer. I sincerely apologize for the experience that you had with our customer service team. Going forward, we are going to take steps to ensure that this situation does not happen again.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

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