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- HP Utility crashes when Supplies Status is "clicked'

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06-03-2023 01:16 PM - edited 06-03-2023 01:18 PM
I have a HP Envy Photo 7864 connected to a MacBook pro running MacOS Ventura 13.4. (12.0 was the latest version available from the drop down menu.) On the MacBook, I have HP Utility - HP Envy Photo 7800 series.
I'm able to print without any problem. When I run the utility, I can run Test and other options except one without any problem. When I select "Supplies Status" the utility crashes. I've had the printer for a number of years and have never had this problem before now.
The crash report is very long but what I think are the relevant lines are:
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: HP Utility [2049]
Path: /Library/Printers/hp/Utilities/HP Utility.app/Contents/MacOS/HP Utility
Identifier: com.hp.printerutility
Version: 5.42.1 (5.42.1.1825)
Build Info: Unknown-1825~1825
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 502
Date/Time: 2023-06-03 12:10:21.4038 -0700
OS Version: macOS 13.4 (22F66)
Report Version: 12
Anonymous UUID: D7A29C7F-164B-3166-EAC5-C5FCB0A0D8BE
...
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000001
Exception Codes: 0x0000000000000001, 0x0000000000000001
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [2049]
VM Region Info: 0x1 is not in any region. Bytes before following region: 140722961973247
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
mapped file 7ffc9e290000-7ffcad3c4000 [241.2M] r-x/r-x SM=COW ...ct_id=8e643d3
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 HSDCommonLib 0x10b6abd90 HSDCalculateShadingValues + 155
1
...