HP Web JetAdmin - Windows 11

[SRMontez]

I recently installed HP Web JetAdmin on my Windows 11 system but when launching, it looks like it is about to run and it get to a point of Establishing a Secure connection but it fails here and never opens. Any advice is appreciated.

[Sneha_01]

Hi @SRMontez,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If HP Web JetAdmin is failing to establish a secure connection on your Windows 11 system, here are some steps you can take to troubleshoot the issue:

Step 1: Check Network Configuration

• Firewall Settings: Ensure that your Windows Firewall or any third-party firewall isn’t blocking HP Web JetAdmin. You may need to allow the application through the firewall.
• Network Connection: Make sure your computer is connected to the network and can access the printers managed by Web JetAdmin.

Step 2: Run as Administrator

• Right-click on the HP Web JetAdmin icon and select Run as Administrator. This can help with permission issues that may prevent it from establishing a secure connection.

Step 3: Update Web JetAdmin

• Ensure you are using the latest version of HP Web JetAdmin. Check the HP website for any available updates and install them.

Step 4: Clear Cache and Data

1. Close HP Web JetAdmin.
2. Navigate to the installation directory, usually found in C:\Program Files (x86)\HP\HP Web JetAdmin.
3. Look for folders related to cache or temporary data and delete their contents.

Step 5: Check Java Version

• HP Web JetAdmin requires a specific version of Java. Ensure you have the appropriate version installed. You can download the latest version from the Oracle website.

Step 6: Disable VPN or Proxy

• If you are using a VPN or proxy, try disabling it temporarily to see if it resolves the connection issue.

Step 7: Check SSL Settings

1. Go to the Web JetAdmin installation directory.
2. Look for a configuration file (usually a .ini or .properties file) that may contain SSL settings.
3. Ensure that SSL is enabled and correctly configured.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support