HP Web Services claim not working

[Sunny9999]

We are currently in the process of deploying HP Workpath on our printer. However, we are encountering an issue during registration: the screen still displays “hpcommandcenter.com/claim”. We are unable to log in with our user account at this URL. It was suggested that we create a new user account and try again – which we have already done, but this did not resolve the issue.

Your support previously informed us that this area has transitioned to HP Smart and that developers in India need to make adjustments. I suspect that this problem may not only affect us but also other users, and a functioning service would be extremely beneficial in this situation.

Specifically, after attempting to log in, we receive the message “Access Denied.”

Could you please assist us with the following:

• Is there an alternative registration process or a workaround available?
• Can you provide an estimate on when the developers’ adjustments might be completed?
• Are you aware if this issue has affected other customers as well?

Thank you in advance for your assistance and prompt response.

And our setting from the printer:

[A_Gayathri]

Hi @Sunny9999,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[Sunny9999]

Hi there

We have a HP Color LaserJet MFP M577.

The Model nr. is B5L46A.