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‎08-13-2026 03:38 AM - last edited on ‎09-16-2026 04:06 PM by Moderator

HP Recommended
Product: HP OfficeJet Pro 9020e

HP Smart app version 166.1.1185.0
Windows 11.

I have issue with the app. When I open the scan menu, everything seems fine (almost).
Then I noticed the alignment of the left panel, where I can select the to preview or scan, a bit cropped.
The alignment issue is noticeable on this page, when I try to save the scanned documents.

The menu stay there no matter what i do.

Risky_Biscuit_0-1786613621611.png


I have done these but none was helpful:
- Repair the app.
- Change Windows display settings.

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-03-2026 09:29 PM

HP Recommended

Hi @PitchShifter 

1. Please update with HP app from the next link:

2. Once you update with HP app then Restart your computer.

 

  • ferRX_0-1788492492091.png

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

_,.,.-,.-

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

View solution in original post

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5 REPLIES 5

‎08-14-2026 06:07 AM - edited ‎09-03-2026 09:27 PM

HP Recommended

Hi @Risky_Biscuit 

This could be related to issues in the HP Smart update, try to uninstall and the reinstall application,

and then check if Scan window is working back again.

 

For an alternative you can use HP Universal Scanner, installing the next software:

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

_,

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

Was this reply helpful? Yes No

‎09-03-2026 08:49 PM

HP Recommended

I have the same problem, and it started a few weeks ago.  The "Save" pop-up window is only partially visible no matter what I try.2026-09-03 Screenshot.jpg

Tags (1)
2 people found this reply helpful
Was this reply helpful? Yes No

‎09-03-2026 09:29 PM

HP Recommended

Hi @PitchShifter 

1. Please update with HP app from the next link:

2. Once you update with HP app then Restart your computer.

 

  • ferRX_0-1788492492091.png

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

_,.,.-,.-

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

Was this reply helpful? Yes No

‎09-16-2026 06:20 PM

HP Recommended

The HP Smart app problem previously described continued until today, 9/16/2026, ~5:15PM PDT.

 

When I opened the app today, it functioned correctly and the scan menu once again was properly displayed.

Was this reply helpful? Yes No

‎09-16-2026 08:57 PM

HP Recommended

Great 😊, nice to know that worked !

Best regards !

ferRX.

_

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

Was this reply helpful? Yes No
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