HP app does not accept printers PIN number for set up

[Tiffo1]

My printer was working perfectly fine until one day when I went to use it (printing from my phone which I have always done) it stated it needed to be set up. I went through the HP app to re set up the printer, when it asked for the printers PIN  (on the panel where the ink goes) it states pin is incorrect. Also it now when you close the panel where the ink goes it comes up with an error message on the screen. I hvae also tried to plug the printer directly into my laptop but the same thing happens.

This has only started happening since the printers warranty ran out in December! 

[Echo_Lake]

@Tiffo1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I believe you are trying to connect to the wi-fi direct network of the printer and it's asking for the wi-fi direct password. 

Try the default password as 12345678. 

If it doesn't work then provide the below details: 

• What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
• Could you share the screen where it's asking for the password? 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Tiffo1]

Hi, thank you for the response. The pin seems to have worked, however I still cannot complete set up to print.

It is asking me to put in set up ink. I have ink in the printer (not set up ink as have printer for over a year) but when I close the door to complete set up I get this error message and then nothing happens. Can only get rid of it by turning printer off.

 

[Echo_Lake]

@Tiffo1

Thank you for posting back. 

There is no option to perform a reset on this model printer to bypass the use of setup inks. Kindly get a replacement from the place where you bought the printer or please reach out to the HP Technical Support team in your region regarding the replacement options for your printer. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!