• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-24-2021 08:31 AM - last edited on ‎08-13-2026 02:10 PM by Moderator

HP Recommended
Product: HP Smart app

I have set up my new printer using the HP app for windows. i have 2 problems

1. The app does not accept my typing ie when I try to type in a setting (email) the keys are not repeated in the app, the cursoe stays in one position as I type. I have reinstalled the app and that does not solve the problem.

2. I cannot get duplex printing to print flipping on the long side. Whatever I set the preferences to, it only prints flipping on the short side.

Tags (1)
Category:
1 REPLY 1

‎02-05-2021 09:04 AM

HP Recommended

@birchg

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Refer this link to find the printer product number:- click here

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->