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Locked

‎03-14-2024 09:05 AM

HP Recommended
Operating System: Microsoft Windows 11

My HP Laserjet M255dw is blocked for using non-HP cartridges. I've changed all the setting to turnoff protections and it is still not working. I think this is an HP issue. It's trying to monopolize on the replacement cartridges. I think the community needs to join together and pursue a class action suit against HP for this issue.

Category:
1 person had the same question
3 REPLIES 3

‎03-16-2024 11:46 AM

HP Recommended

Hi @Tranrunner,

 

Welcome to HP Support Community.

 Thank you for posting your query, I will be glad to help you.

 

 It seems like you're experiencing an issue with your printer cartridges. We always recommend using genuine HP ink cartridges.

 

I see that you have an issue using non-HP ink cartridges on your printer.

 

 Please refer to the below links for more information related to your issue.

 

 https://support.hp.com/us-en/document/ish_1692853-70737-16

 

 https://support.hp.com/hk-en/document/c05308850

 

 https://support.hp.com/us-en/document/ish_7470520-7449625-16?

 

 If you are using generic or Non HP ink cartridges and the above links do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it or you will have to use genuine HP ink cartridges to resume printing.

 

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 I hope this helps.

 

 Take care and have a great day ahead!

 

 Rachel571 

HP Support

.
Sneha_01- HP support
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‎03-16-2024 06:18 PM

HP Recommended

This doesn't resolve the issue that a perfectly good, new generic toner is not working because it doesn't have the HP proprietary chip. The print quality is fine when I printed a supply report, but the software locked out the printer from printing any documents. This is essentially monopoly by HP to prevent users from using non-HP toner cartridges. It is cheaper for me to buy a new laser printer from another name brand that allows generic toner rather than keep buying HP toners.

1 person found this reply helpful
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‎03-17-2024 11:02 AM

HP Recommended

Hi @Tranrunner ,

 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

 

I request you to connect with the ink manufacturer.

 

Have a great day!

 

Rachel571 

HP Support

.
Sneha_01- HP support
1 person found this reply helpful
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