HP broke my printer with firmware update!

[FacePlate]

Printer was working great.  I had just printed some documents. (This printer has been used VERY lightly, and is usually unplugged and stored in a closet.  I plug it in when I need it, then unplug and put it away when I'm finished using it.)  I noticed the firmware update from March 2021 on HP's website because I like to keep all software, drivers and firmware up-to-date for security reasons.  I had not updated the firmware since I bought it.  So I decided to update the firmware from HP's website using the file for a HP LaserJet Pro M15w named HP_LaserJet_Pro_M14w_M17w_Firmware_Update_20201013.  The firmware update ran fine to completion with no errors.  After updating the firmware, the power light blinks continuously and nothing works.  It will not even communicate with a computer over a USB cable.  I have tried everything posted on HP web sites, including the scan doctor.  I have tried using a iMAC and a PC.  Nothing works.  HP appears to have ruined a perfectly good printer with this firmware update.  This printer has probably printed less than 50 pages since I bought it new.  Now, of course, it's out of warranty.  Any help that solves this is welcome.  Thanks.

[Echo_Lake]

@FacePlate

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP printer is not working correctly after the printer firmware update. I appreciate your efforts to try and resolve the issue, as we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[FacePlate]

@Echo_Lake - Your suggestion just sends me back to where I first started, so you are not helping at all, but you already know that don't you?

[Echo_Lake]

@FacePlate

Thank you for posting back. 
 

As I mentioned earlier this is something that can not be fixed over here as your printer is bricked and it's a hardware related issue. 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

If you are having trouble navigating via the contact HP options, generally it is because either your product is Out of Warranty or you are trying to get support beyond the business hours and our business hours falls between 8am to 6pm EST. We also have an option to contact us via Facebook and Twitter in wake of exigency.

[FacePlate]

@Echo_Lake - It is not a hardware issue.  It is problem with the firmware update provided by HP. There are other cases just like this one on this forum, and on the web else where.   All you are doing is sending me running in circles and you know you are.  I already contacted HP Support at the web link you posted.  I did that the first time I contacted HP about this issue.  They routed me to this forum as the only place to get help.  Then you reply and tell me to go back to where I started.  Instead of helping, you are essentially deliberately getting me to run in circles.  You know you are doing this.  You work for HP and you know HP's support processes.  You are just sending me back to them, and they send me back here.  You all provide HORRIBLE customer service.  What you all provide is not "Customer Service" at all.  You provide customer frustration, anger and loss of business for yourselves.

[Echo_Lake]

@FacePlate

Thank you for responding back.

Thank you for remaining patient and apologize for the inconvenience caused. 

To get the answer to this question, if it is a firmware update issue then it will be addressed In the next upcoming firmware update. However, the firmware updates cannot be downgraded. 
 

Note: For this printer model the reset options are limited. Hence you may need to get in touch with our phone support team in order to sort this out.
 

If you are having trouble navigating via the contact HP options, generally it is because either your product is Out of Warranty or you are trying to get support beyond the business hours and our business hours falls between 8 am to 6 pm EST.  We also have an option to contact us via Facebook and Twitter in wake of exigency.

Hope this helps!

[Octagon10]

You're lucky to have gotten a reply at all! I posted a similar, printer working fine, perform a firmware update, printer now not working. HP won't even reply to my post (a mod removed a link from it), and they certainly won't provide me with a previous firmware to fix it! It's a disgrace.

In this day and age where were have massive environmental issues, HP are intentionally encouraging printers to go into landfill for their own greedy profits. Intentionally writing off printers customers in good faith paid their hard earned money for. Shame on them.