HP canceled my order and is not giving my money back

[Seanjung]

I Purchased an OMEN on a Black Friday deal. After 2 weeks of waiting, on Dec 15th, I get a an email from HP telling me that my order was canceled. This is where the scam begins. They will give you STORE CREDIT which you cannot find anywhere in the HP website. If you think you will be able to call customer support to find out where that is, you are in for a big surprise. They will give you a [content removed]  which will automatically hang up on you. The only phone call you can make is the LARGE BUSINESS DEPARTMENT which they put an actual person there because, let's be honest, that's their cash cow. YOU WILL NOT BE ABLE TO FIND YOUR STORE CREDITS. If you are a individual consumer that is thinking of buying an HP product, beware of what kind of nightmare you will go through. If this is what I experiencing when purchasing, I can't image what their "after service" would look like. I'm adding all the evidence of what you will go through when you purchase HP. I lost my money and am being forced to buy the same desktop at a higher price which I don't know if they actually gave me store credit since you can't find that as well. I hope no one has to go through this mess especially if it is a present for your loved ones. Those Christmas deals that they have will probably have a chance to do the same thing that happened to me. They will cancel your discount purchase, no refund but store credits which are no where near to be found, and a customer service that will automatically hang up on you.

I did some research on this because this didn't seem like this would just happen to me. It turns out a large majority of people are going through this same problem for years! I don't understand what the hell is going on in the meetings but this is absolutely the worst neglect from management that I have ever seen. If this was the business strategy to not refund consumers, I have no idea who came up with this idea but you are basically tarnishing the company's reputation by not being able to fix this simple issue. Let alone the amount that you are stealing is from $1000 - $3000 dollars which consumers will not just forget about. How does a 38.6 billion dollar company with 53,000 employees have the worse customer support I have ever seen?

[Repairatrooper]

I have asked the moderators to escalate your issue. Someone should be getting in touch with you , likely via a Private Message.

[praveenbv]

Hi@Seanjung,

Apologies for all the inconvenience

Don't worry as I'll be glad to help

We understand that the order is declined it has been charged, Please check the link that will help you with the status.

Hope that answers your question and you have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day!