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‎11-14-2023 09:48 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am in need of changing the  paper picik up roller   on my Laserjet CM1415 printer,  Followed the directions on page 8 of the service manual.  Tried the method to access the secondary service so I could rotate the printer paper pick up roller for removal.  The procedure does not work and allow access to the secondary menu.    After hundreds of tries, I called HP support.  they told me the Secondary Menu access was not an available function to the consumer and only an authorized service center has the "key" to access the secondary menu.  Without access to the secondary menu, I cannot install the new paper pick up roller.

 

Anybody know a work around for the so I can do this simple repair?

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