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‎03-03-2020 08:50 PM

HP Recommended
Product: Pavilion HPE-170t
Operating System: Microsoft Windows 10 (64-bit)

The connection between my HPE--170t computer and my Epson Workforce 600 printer/scanner will no longer allow printer scans to be accepted by the computer. Communications in the other direction (e.g., printing documents from the computer to the printer) still  work. I find that recent computer upgrades have caused the problem. What can I do to correct the problem? I'm afraid to roll the downloaded HP change that caused this back, because that may delete other subsequent updates. Advice?

1 REPLY 1

‎03-06-2020 04:44 PM

HP Recommended

@davimill

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue: As we have limited support boundaries in the support community as of now. I would request you to contact Epson printer support: https://www.epson.co.in/contact for further information on printer troubleshooting. 

  • Meanwhile, try Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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