HP deskjet 2600 won't connect to desktop.

[Kavenzi]

After moving houses, my Hp smart won't connect to my new router. I have tried everything with no luck. I have removed and added my Hp smart again to my desktop, I can print but cannot scan as the HP smart won't connect to internet. I'm running mad!!!! help help !!!!!

[Dragon-Fur]

@Kavenzi 

Welcome to the HP Community Forum.

Some places to (re)check...

How-to Video

HP Deskjet 2652 & 2655: Download Install Software & Connect using HP Auto Wireless

How-to Help - includes Video

Printer setup guide for: HP DeskJet 2600 All-in-One Printer series

Dual Band Network

Make sure your new router is broadcasting on both 2.4GHz and 5GHz .

If possible assign a separately named SSID network to each frequency.

Connect the printer to the 2.4GHz band / named network SSID.

Reference > User Guide

NOTE: The printer only supports connections using 2.4GHz.

General Example - Dual Network - Considerations

SSID_Dual_Band_Example_16

Network / Printer Discovery and Profile

If you have not done so,

After you are sure the printer is connecting to your network,

Check / Switch on Network / Printer Discovery on your computer

Example - Settings > Network and internet > Advanced network settings - Discovery and Profile

Windows_11_Network-and-Internet-Profile_Discovery_1

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HP Smart - Windows - Application

Try / Consider

Check / Run Windows Updates > Install any pending updates

Next,

Restart everything, including the router that controls your network.

Open and Check HP Smart

If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.

No Joy?

Reset HP Smart Application - Windows

Next,

Reset the HP Smart application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_4

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

=====================================

Printer Software - Full Feature Software

If you have not done so,

Install the Full Feature Software / full driver printer software.

For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP DeskJet / Ink Advantage 2600 All-in-One Printer series Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

Ask if you need full instructions to (re)install the full driver printer software.

Installing the printer software adds at least two shortcuts to your Desktop:

• Printer Assistant
• HP Scan

Example - Full Feature Software - Windows - Installed

Programs_and_Features_Printer_Desktop_Icons_9

References / Resources

Product Information > Select Topic Specifications

Open the specifications document for your printer model

Consider:  Restart everything, including the router that controls your network

Windows and MacOS - Start here – Solutions presented in the order to be completed:

HP printer is offline or not responding

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 2600 All-in-One Printer series 

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