• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-29-2022 01:50 AM

HP Recommended
Product: HP DeskJet 2620 All-in-One Printer
Operating System: macOS 12.0 Monterey

I have recently changed admin password and the website accepted the change. When I tried to log in again, it shows the error, telling me that the password is incorrect and unable to log back in. My password is correct. I have read some comments about the password must be less than 16 letters/symbols and should not contain" @". My new admin password was randomly selected using the password manager and contains 20 letters/symbols and has a @ symbol, as I didn't know this prior to the change. I attempted to type the first 16 letters of my password but it still contains @, so didn't work. 

my MacBook Pro has been updated to the latest version, OS 13.0 (22A380)  and has lost all the printer settings, so tried to reinstall printer once again but has been unsuccessful. I did try to connect my HP printer using the printer IP address but didn't work either. I have been trying to access "Advance Settings - Factory Reset" but without Admin Password, I cannot proceed. I'd appreciate if someone could  help me on resetting my admin password or know how to set up my HP printer somehow! 🙂 

 

 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.