HP deskjet 2620 lights are blinking, won't turn off and can't connect to computer

[carolineush]

Hi, so recently I've had a power outage in my house, which caused my printer some forced shut downs. Sadly, after a few times this had happened, my printer has started to blink - 4 lights:

power

ink

paper

and the "i" button. 

The printer won't turn off, even if I unplug it, it still gets back to that current state. If I plug it to the computer using USB it won't connect. I can't print anything and it feels like I can't manage to fix the problem. I've tried to install the "print and scan doctor" but since the printer won't connect, the app can't manage to find the device.

PLEASE HELP

[Jay_G24]

Hi @carolineush

Welcome to the HP Support Community. I'd be happy to assist you.

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document-Blinking Lights

Hope this helps! Keep me posted. 

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