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The printer was working properly till yesterday, all of a sudden no way to print, the message is : Impossibile comunicare: il computer non è più in grado di comunicare con la stampante. Spegnere la stampante. Prima di riaccenderla, verificarne i collegamenti e la presenza di eventuali errori. (no way to communicate: the computer cannot comunicate with the printer. Switch off the printer, and before switching it on verify connections and the presence of errors, if any).

I tried to download the driver to install them back , I did everything which is listed on HP website, but it looks the drivers are not supported by HP anymore, and anyway "HP smart" works using wifi and the printer doesn't have it.

Any suggestion?

3 REPLIES 3
HP Recommended

Hi @annapi,

 

Welcome to HP Support Community.  

Thank you for posting your query. I will be glad to help you. 

 

To understand the issue and help you, please get back to me with the details listed below: 

- Exact model number of your HP Product (Click here for information on how to find the model number). 

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.

 

 

Take care and have a great day ahead. 

Gaya1239 – HP Support. 


A_Gayathri
HP Support Community Administrator.
HP Recommended

Hi @annap,

 

I did not hear from you yet. Please let me know if you have resolved your issue or if you need additional help.

 

Take care and have a great day ahead. 

Gaya1239 – HP Support. 


A_Gayathri
HP Support Community Administrator.
HP Recommended

Hi @annap,

We are waiting to hear from you so that we can proceed further. Please write back when time permits, and we will be more than happy to assist you. Thank you. 

 

Take care and have a great day ahead. 

Gaya1239 – HP Support. 
 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.