HP deskjet printer wont work with Windows 11

[Val131]

I have replaced my laptop and the new one is Windows 11.  I have an HP deskjet 3637 all in one printer.  It has occasionally worked with the new laptop but has now stopped working.  I have been told it is compatible. it takes ages to connect and only prints occasionally.  This is so frustrating!  Any ideas?

[Dragon-Fur]

@Val131 

Edits / Updates 

Help for Windows 11

Get Windows help, tips and support information on common questions for your HP Product.

HP Windows Support Center

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Original Content

Welcome to the HP User Community.

According to the documentation and the availability of the HP printer software,

The printer is compatible with Windows 11

Compatibility

Reference Windows 11 compatible HP printers

Printer Software

Full Feature Software / full driver printer software - Installation Package - Information and Download

HP DeskJet 3630 All-in-One Print and Scan Driver and Accessories 

Connecting to the Network

The printer supports Wireless - 2.4GHz only (not 5GHz)

The printer also supports USB (printer cable between the printer and the computer) and Wi-Fi Direct (wireless that does  not depend on (or use) a router.

Reference Printer Specifications for HP DeskJet 3630, 4720 Printers

Connectivity

Select a printer model to review information about the supported methods for connecting the printer to your computer, mobile device, or network and the network protocol specifications.

Connection method	Requirement
Wired (Ethernet)	n/a
Wireless	802.11 b/g/n – 2.4 GHz networks only
USB	Hi-speed 2.0 USB
Wi-Fi Direct	Wireless network
HP Smart app	Wireless network
Near field communication (NFC)	n/a

What you do depends on how you are connecting the printer.

First, read the Chapter in the  User Guide

Chapter 7 - Connect your printer - Starting on Page 65

What about...

Dual Band Network - 2.4GHz and 5GHz

If you are running a Dual Band Network,

If you are using standard Wireless to connect the printer to your network,

Make sure the printer is connecting the the SSID named network for 2.4GHz.

The router will take care of any traffic and devices on your network, including routing connections between bands / frequencies.

Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_12

Wireless Connections - References - How-to

Lots of information here:

 Wireless printing center

 For example,

Wireless Printing Center – Static IP Address

AND

Wireless Printing Center > Common Questions > Wireless Connection Issues

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

Printer Software

When (after) the connection issues have been addressed,

If the printer is still struggling when you submit jobs,

It might be time:

Uninstall the full driver printer software from Programs and Features

Restart the computer and sign in

Download-save-install a fresh copy of the Full Feature Software

Restart the computer and sign in

Ask if you need help to uninstall / install the full driver printer software.

Videos  - Help for "Offline" printer, printing, connecting...

Technology Tips Gallery  From our HP Expert greenturtle

"Technology Tips" Deskjet 3700

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP DeskJet 3637 All-in-One Printer 

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