HP deskjet pro 8710, unable to connect with printer IP

[Tommy_B]

Hi,

Recently, my computer (PC, windows 10) and my wife's Mac book pro lost the connection to our printer wich is connected to us via Wifi.. We didnt change anything of note to our internet connection, our router or protections on our computers.

I tried to use "HP Print and Scan Doctor 5.3.1" and I couldn't get my PC to connect to the IP adress displayed on my printer screen.

My PC AND my printer are both successefuly connected to the wifi internet connection.

Now i tried the following :

- remove the HP printer program

- removed the printer from the network i see on the computer

- put back the printer to the basic programmation like i just bought it.

... and now i cant event re-start an installation because the Scan doctor doesnt even find it anymore on step 1.

I Am seriously lost in what to do now.

Thanks

[TEJ1602]

@Tommy_B, Welcome to HP Support Community!

I really appreciate your efforts in trying to resolve the issue, follow the additional steps below-

You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best. You can contact your ISP for help.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

If the issue persists, try adding a TCP/IP port

1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
3. Select Standard TCP/IP Port, and then click New Port.
4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
5. Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Tommy_B · Accepted solution]

Hi @TEJ1602,

Thanks you for your answer and your help has been wonderfull already !

I updated my printer via it's display screen and it said it was up to date.

Then I followed to the letter the video for the manual IP adress assignation.

Then I tried to print, i saw that the printer was not in my list of option, I clicked search for a printer and it FOUND IT !

I tried to print something and it worked !

After that i Tried to scan to my computer (via the network), but I couldn'T.

I then followed the information on my printer screen :

1) opened the HP SMART app

2) went in advanced setting

3) in "scan to computer" it says : You cannot use this function because it has been disabled. For more information, contact the person who set up the printer. .... but i dont remember doing that.

What can i do to be able to scan a document and make it send it to my computer ?

Thanks,

ps : should I click on "accepted solution" and create a new post for this, or simply go on here ?

[TEJ1602]

@Tommy_B, 

Thanks for replying!

You need to have full-featured software installed on the computer. Use this link to download and install the new driver. Configure the printer.

Follow the steps below to enable scan to computer-

1. Click on the Printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also, make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent.

Now, try scanning!

If the issue persists, I can help you with additional steps. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Tommy_B]

Hi TEJ1602,

In fact i found an other way to scan that works for me AND my wife ! (without doind the new steps or modifying anything)

I start the HP smart APP and click scan and there i can choose from the "scanner glass" or the "document feeder" and it scan what i want and sends it to my PC !

So all in all everythings is good now 😄 !

Thanks a lot for your help and the speed of your answers !

[TEJ1602]

@Tommy_B

Happy to hear that.

Let me know if you need any further assistance.