HP driver software will not load and be recognized by my computer

[ron482]

I have made multipule attempts to load the driver software for the CP1215. There are no errors, it just won't load. I tried to have computer find a new device, can't find it. I searched Device Manager, no driver listed for the CP1215. I do have a HP 2605dn installed on the system.  Thanks for any help in advance. 

[DavidSMP]

Hi @ron482,

Thanks for stopping by the HP community. A very good day to you. 🙂 I reviewed the post regarding assistance with installation issues. I will be delighted to assist you here. 🙂 Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require information regarding this:

• Did you try a root level uninstall and reinstall the printer software?
• Did you try a hard reset on the printer?
• Did you try making copies directly from the printer to check if it works correctly?
• Did you run print and scan doctor to check if the issue gets fixed?

For now please try these steps:

Please run print and scan doctor from this link: http://support.hp.com/us-en/document/c02073861 

And check if the issue gets fixed.

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the Basic drivers from this link: https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-cp1210-printer-series/3422474/mod...    and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

Then check if it gets fixed.

Otherwise, please try to install the Windows Built-in drivers by following the instructions from this link: http://support.hp.com/in-en/document/c01796879

and this should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[ron482 · Accepted solution]

Hello DavidSMP,

Later in the day, I was able to finally  isolate the problem I was having quite by accident. My computer is a Dell 790 Optiplex, there are 4 USB connections on the front and 6 on the back.  I plugged the printer into one of the front USB plugs, because it was closer than a rear USB plug. I remembered from way back when that front USB plugs might not have enough power to drive a printer input. So I plugged the printer into one of the rear USB plugs and I started getting the sound when a device is plugged in,  then the Driver started loading all by itself. You see, there must be a simple handshake between USB ports before the Driver will load. Since the computer never saw the printer the Device Driver would not load. Right now the printer works perfectly.

Thanks for the Help

Ron Davenport 

[DavidSMP]

Hi @ron482,

I reviewed the post comprehensively. You've done amazingly well. You have displayed stupendous troubleshooting expertise, immaculate patience coupled with great resilience to try and resolve the issue. Kudos to you for a job well done. 🙂 I am really glad that the issue is fixed and the printer is working. I hope it works great and stays healthy for a long time. 🙂 Based on the first post, I gave the troubleshooting steps that should have fixed the issue. I was not aware of the Dell Computer's USB ports and configuration.

Trust me I've done all I can to assist you by keeping your best interest in mind. It has been an absolute privilege to share this platform with you and a fabulous experience. 😉 I thank you for that. 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

Cheers!